Refund & Cancellation Policy

Last updated: July 2026

1. Cancellation by the Client

To cancel, notify our team in writing at support@perfectumrah.us. Cancellation charges depend on how far in advance we receive your written notice:

Notice Before Departure	Charge Retained
61+ days before departure	Initial booking deposit only
31–60 days before departure	50% of total package cost
30 days or fewer before departure	100% of total package cost (non-refundable)

2. Non-Refundable Items

Visa administrative service fees and government/embassy fees already submitted to official systems are non-refundable, regardless of application outcome.

3. Visa Delays or Refusals

The decision to grant, delay or deny a visa rests solely with the relevant government authority. We are not liable for such decisions, though we will assist in recovering recoverable hotel/transport costs where possible.

4. ATOL-Protected Bookings

For flight-inclusive bookings arranged via our UK ATOL principal (Times Travel Ltd, ATOL No. 74904), your payments are protected under the UK CAA’s ATOL scheme. Land-only bookings are not covered by ATOL.

5. Refund Processing Time

Approved refunds are returned to your original payment method within 14–28 working days of approval.